Data Protection & Privacy
pion77 is committed to protecting your personal data with the same rigour we apply to securing your funds. This Policy explains exactly what we collect, why we collect it, and how you remain in control of your information.
Our Commitments to You
pion77 treats data privacy as a core operational value, not a compliance checkbox. These six principles underpin every decision we make about how your personal information is handled.
We collect only the personal data that is strictly necessary for operating the Platform, verifying your identity, processing transactions, and meeting our legal obligations. We do not collect data speculatively.
All personal data held by pion77 is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to personal data is restricted to authorized personnel on a strict need-to-know basis.
You retain the right to access, correct, export, and request deletion of your personal data at any time. pion77 responds to all data rights requests within 30 days of receipt.
pion77 does not sell your personal data to third parties. Data is shared only with licensed payment processors, KYC verification partners, and regulators where legally required — never with advertisers or data brokers.
Personal data is retained only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data is securely deleted within 90 days of account closure.
This Privacy Policy is written in plain, professional language — not legal jargon designed to obscure. If you have questions about any provision, our support team will explain it to you in plain English.
In this Privacy Policy, the following terms carry the meanings set out below:
This Privacy Policy describes how pion77 collects, uses, stores, and protects the Personal Data of Users who access the Platform from Indonesia and other jurisdictions. It applies to all pion77 products and services, including sports betting (covering BRI Liga 1, EPL, La Liga, Champions League, and AFF Cup markets), live casino, togel (Indonesia's traditional numbers lottery) draws, and all other gaming verticals available on the Platform.
By creating an Account, making a deposit, placing a wager, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your Personal Data as described herein. If you do not agree to this Policy, you must discontinue use of the Platform immediately.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, all of which collectively govern your relationship with pion77.
pion77 is the data controller for all Personal Data collected through the Platform. We are responsible for ensuring that your data is processed lawfully, fairly, and transparently.
pion77 collects Personal Data from three primary sources: information you provide directly, information generated automatically through your use of the Platform, and information received from authorized third parties.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender, Indonesian KTP or passport number | Registration & KYC verification |
| Contact Data | Email address, WhatsApp number, residential address in Indonesia | Registration & account updates |
| Financial Data | Bank account number (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), e-wallet account (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history in IDR | Deposit & withdrawal processing |
| Verification Data | Photo ID scans, selfie photographs, proof of address documents | KYC verification |
| Communication Data | Live chat transcripts, support ticket content, email correspondence | When you contact support |
pion77 may receive Personal Data about you from authorized third-party partners, including identity verification providers, fraud detection services, and payment processors. This data is used solely to validate the accuracy of information you have provided and to meet our regulatory obligations.
pion77 uses Personal Data for the following purposes:
pion77 processes your Personal Data on one or more of the following legal bases:
If you wish to understand which specific legal basis applies to a particular processing activity, please contact our support team and we will provide a clear written explanation within 10 business days.
pion77 does not sell, rent, or trade your Personal Data to any third party for commercial purposes. Your data may be shared only in the following specific and controlled circumstances:
pion77 engages a limited number of carefully selected third-party service providers who process Personal Data on our behalf and under our instruction. These include:
pion77 may disclose Personal Data to law enforcement agencies, regulatory bodies, or other competent public authorities without prior notice to you where required or permitted to do so by applicable law — for example, in connection with an investigation into suspected fraud, money laundering, or other criminal activity.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of pion77's assets, your Personal Data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer via the email address registered to your Account prior to the transfer taking effect, and you will retain the right to request deletion of your data if you do not wish it to be transferred.
pion77 will never share your Personal Data with advertisers, data brokers, or any party for purposes unrelated to the operation of the Platform and our legal obligations. If you receive a communication purporting to be from pion77 that requests sensitive information, please report it to our support team immediately.
Cookies are small text files placed on your device when you visit the Platform. They allow the Platform to recognize your device across sessions, maintain your login state, remember your preferences, and gather anonymized analytics data that helps us improve the user experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Session authentication, security tokens, CSRF protection. The Platform cannot function without these. | Session / up to 24 hours |
| Functional | Language preferences, display settings, last-visited game category, responsible gaming tool states. | Up to 12 months |
| Analytics | Anonymized page-view counts, session duration, feature usage rates used to improve the Platform. No personally identifiable information is included. | Up to 24 months |
| Fraud Prevention | Device fingerprinting and behavioral anomaly detection to identify unauthorized access attempts and bonus abuse patterns. | Up to 12 months |
You may configure your browser to block or delete cookies at any time. However, please note that blocking essential cookies will prevent you from logging in and using core Platform features. Analytics and functional cookies can be disabled without affecting your ability to place wagers or process transactions. Refer to your browser's help documentation for instructions on managing cookie settings.
pion77 implements a multi-layered security architecture designed to protect your Personal Data against unauthorized access, alteration, disclosure, and destruction. Our security measures include, but are not limited to:
pion77 holds SSL certification and operates on infrastructure that meets internationally recognized security standards. Your financial data and identity documents are never stored in plain text.
pion77 retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law, whichever is longer. The following retention schedules apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of Account + 5 years after closure | AML regulatory requirement |
| Transaction Records | 5 years from transaction date | Financial recordkeeping obligations |
| KYC Documents | 5 years after Account closure | AML & fraud prevention |
| Support Communications | 3 years from last interaction | Dispute resolution |
| Analytics Data | 24 months (anonymized after 6 months) | Platform improvement |
| Marketing Consent Records | Until consent withdrawn + 1 year | Consent audit trail |
Upon expiry of the applicable retention period, Personal Data is securely and permanently deleted or anonymized so that it can no longer be linked to any individual User.
As a User of the pion77 Platform, you are entitled to the following rights in relation to your Personal Data. To exercise any of these rights, please contact our support team via Live Chat or the email address listed in Section 14. pion77 will respond to all valid requests within 30 days of receipt.
Request a copy of all Personal Data we hold about you, along with information about how it is being processed.
Request correction of any inaccurate or incomplete Personal Data held about you without undue delay.
Request deletion of your Personal Data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Request that processing of your Personal Data be restricted while the accuracy or lawfulness of the processing is under review.
Request a structured, machine-readable export of the Personal Data you have provided to pion77 for transfer to another provider.
Object to the processing of your Personal Data for marketing purposes or where processing is based on legitimate interests. Marketing objections are actioned immediately.
The Platform is strictly intended for adults aged 21 years and older. pion77 does not knowingly collect, process, or retain Personal Data from individuals under the age of 21. If we become aware that Personal Data has been collected from a person under 21 — whether through misrepresentation during registration or any other means — we will immediately suspend the relevant Account, delete all associated Personal Data, and forfeit any funds held within the Account in accordance with our Terms & Conditions.
If you believe that a minor has registered on the Platform or that Personal Data belonging to a minor is being held by pion77, please contact our support team immediately so that the matter can be investigated and resolved without delay.
21+ only. Underage gambling is illegal in Indonesia. pion77 enforces mandatory age verification (KYC) on all Accounts prior to any withdrawal being processed.
pion77 serves players based in Indonesia. Our core Platform infrastructure is located in secure data centres within our licensing jurisdiction. However, some of our authorized Third-Party Processors — including identity verification providers, fraud detection services, and game content studios — may be located in countries outside Indonesia.
Where Personal Data is transferred to a country that does not provide an equivalent level of data protection to that available in Indonesia, pion77 ensures that appropriate safeguards are in place prior to the transfer. These safeguards include contractual data processing agreements that impose obligations on the receiving party equivalent to those set out in this Privacy Policy, and technical security measures consistent with those described in Section 8.
By using the Platform, you acknowledge and consent to the transfer of your Personal Data to these international locations for the purposes described in this Policy, subject to the protections outlined above.
pion77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform operations. Where a material change is made to the Policy, we will provide registered Users with advance notice via email or a prominent Platform notification at least 7 days before the amendment takes effect.
The revised Policy will display the updated "Last Revised" date at the top of this page. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how your Personal Data is being protected.
The version of this Privacy Policy published at https://pion77.cam/privacy-policy is always the current and binding version. Previous versions are available on request by contacting our support team.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which pion77 handles your Personal Data, please contact us through any of the following channels:
pion77 is committed to resolving all privacy-related complaints within 30 days of receipt. Our support team includes Indonesian-speaking agents available every day of the year, ensuring that language is never a barrier to resolving your privacy concerns — whether you are contacting us from Jakarta, Surabaya, Bali, Medan, or anywhere else across Indonesia.
If you are not satisfied with pion77's response to your privacy complaint after following the process above, you may have the right to escalate your complaint to a relevant data protection authority or competent regulatory body in your jurisdiction.
pion77 takes all privacy complaints seriously. We treat every data rights request with the same level of diligence and confidentiality that we apply to financial transactions on the Platform.
Our support team is on hand 24/7 to answer any data privacy question. You can also review our full Terms & Conditions or visit our FAQ for quick answers about account security and data handling.
Your data is protected by 256-bit SSL encryption. pion77 will never sell your personal information.